FAQ

THANK YOU SO MUCH FOR SHOPPING WITH US. BELOW YOU WILL FIND OUR MOST FREQUENTLY ASKED QUESTIONS (FAQ). PLEASE READ OUR FAQ BEFORE SENDING US A MESSAGE.

 

HOW TO SEARCH PRODUCTS?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details. Alternatively, you can find products by clicking on different categories.

DO YOU SHIP OUTSIDE THE UNITED STATES?

Yes, we ship internationally.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Good Question. It’s a multi-step process that’s as follows: After checkout and payment, it takes us 1-2 days to process your order and fulfill packaging. After your package leaves our facility, it takes roughly 10-20 business days until it’s delivered to your shipping address!

HOW SECURE IT SHOPPING WITH YOU?

You’re covered – Our store is is Certified Level 1 PCI DSS compliant. When you checkout via Secure Checkout, you do not expose bank details or card numbers. It’s an added layer of protection for your financial information.

WHAT EXACTLY HAPPENS AFTER ORDERING?

You will receive a receipt delivered to your email account. When your order ships, a delivery date is determined from tracking number. Please expect a confirmation email with your tracking number within 3-5 business days.

WHY IS THE SIZE I RECEIVED DIFFERENT THAN I ORDERED?

Depending on which factory your item comes from, it is possible that they will be raised automatically by 2 sizes in order to compensate for Asian Sizing.

This means that, if you purchase one of our items that are manufactured in Asia, you will receive an item that is 2 sizes larger than the item which you ordered. This item will still reflect the measurements which are found in our sizing chart and this does not mean that a mistake was made in the processing of your order.

 

If you have anymore questions, feel free to get in touch at support@shopblankwalls.com

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